Personal Shopper FAQ
Personal Shopper FAQ
How does the PersonalShopper+ Shopping Assistance & Sourcing service function
- How the Personal Shopper+ Shopping Assistance & Sourcing service works?
Our Personal Shopper+ service is designed to provide you with comprehensive shopping assistance and sourcing support. Here’s how it works:
Sit back and relax while you decide what you want to shop for. Once you have made your selection, share the item details with our customer support team. Include the item description, item quantity, product number or model number, URLs for the product(s), brand name, manufacturer, size, color, type, shipping cost to your EuropaForwards Address, price in Euro, name to be used in the package, merchant’s website name, and a description as per the website.
After providing all the necessary information, leave the rest to us. We will handle your shopping requirements with utmost care and efficiency.
To submit a request for our Personal Shopper+ Shopping Assistance & Sourcing service, simply send an email to info@europaforwards.com Once we receive your request, our customer service team will review it and reach out to you promptly.
Let us take care of your shopping needs and provide you with a seamless and enjoyable experience.
My order from Shop arrival
How can i determine if my order placed through the Personal Shopper or Personal Shopper+ Shopping Assistance & Sourcing Service has arrived?
You can stay updated by checking your mailbox for notifications or using the provided tracking number to monitor the progress on the carrier’s website. Please note that any packages received at our warehouse will be reflected in your mailbox on the same business day, This time period can extend 2-4 business working days.
Product Selection and Assistance
Do you provide assistance in choosing or locating a product ?
No, our ‘Personal Shopper’ service is designed solely to facilitate the payment process for products that you have personally chosen and located. We do not offer assistance in product selection or locating specific items.
Order Size Limit
Is there a maximum number of orders restrictions?
No, there is no limit to the size of order you can place. You are free to place orders of any quantity without any restrictions.
Flammable items
What is the meaning of “flammable”?
If your package contains any items that are considered flammable, we will place it on hold.
What are flammable and combustible liquids?- Flammable liquids are substances that have the potential to easily catch fire and ignite. Some common examples include nail polish remover, rubbing alcohol, gasoline, paint thinner, turpentine, spray paint, lighter fluid, aerosol cans, linseed oil, hand sanitizer, and certain laundry products.
These liquids pose a fire hazard and require special handling and precautions to ensure safety during storage and transportation.
Prohibited items and restricted items
What is the distinction between “prohibited items” and “restricted items”?
Prohibited Items:
If an item is prohibited in your country or for export from Poland, we are unable to ship it to you. It is important to verify whether an item is prohibited before placing an order. If we receive an item that cannot be shipped to you, EuropaForwards may be unable to forward it to any address, including returning it to the sender. In some cases, we may be required to dispose of the item at a disposal facility in Poland.
Restricted Items:
Certain items are classified as restricted, which means they can be shipped but only after undergoing a compliance review by the EuropaForwards Customer Service team. This review ensures that the item complies with both European Union laws and the laws of your country. The compliance review typically takes less than 24 hours, although it may take one to three business days before your package is ready to be shipped. If you have any inquiries regarding shipping a restricted item, please contact us via email at info@europaforwards.com prior to sending the item to your EuropaForwards warehouses.
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ut-of-Stock Items
What occurs if certain items are unavailable or out of stock?
In such cases, we will promptly cancel the entire order and notify you accordingly. Rest assured, you will not be charged for any out-of-stock items. Additionally, we will provide you with the option to place a new order, excluding the items that are currently out of stock.
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rder Cancellation Request
Once your order has been placed, is it possible to cancel or make changes?
No, Regrettably, we are unable to accommodate cancellations or amendments to your order once it has been submitted. It is important to ensure your certainty in ordering the desired product(s) before utilizing our “Personal Shopper” or “Personal Shopper+ Shopping Assistance & Sourcing” service and finalizing the order.
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laiming Other Discounts
Can you assist in claiming additional or other discounts on my behalfs?
We are more than happy to utilize discount codes provided to us, with the exception of first order promotion codes. However, please note that we cannot guarantee that sellers will accept or apply the discount codes. It is important to understand that any special instructions, including discount codes, must be clearly provided in the item description field to ensure their inclusion in the order. While we strive to make the best use of available discounts, we cannot assume responsibility for sellers declining or neglecting to apply discount codes.
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issing Free Item from ‘Buy One, Get One Free’ Offer
Can you assist in claiming additional or other discounts on my behalfs?
Issue with ‘Buy one, get one free’ offer:
Although you instructed us to place an order for the ‘Buy one, get one free’ offer, it is important to note that we cannot be held accountable for the merchant’s failure to fulfill the offer.
There could be various reasons why you did not receive the ‘free’ item. It is possible that the offer expired, there were limited quantities available, or the ‘free’ item is shipped separately and may arrive at a later time. Whenever you encounter a situation where the goods you do not receive the exact goods you instructed us to order on your behalf, it is essential that you contact the seller directly for resolution.
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issing Free Item from ‘Buy One, Get One Free’ Offer
Can you assist in claiming additional or other discounts on my behalfs?
Issue with ‘Buy one, get one free’ offer:
Although you instructed us to place an order for the ‘Buy one, get one free’ offer, it is important to note that we cannot be held accountable for the merchant’s failure to fulfill the offer.
There could be various reasons why you did not receive the ‘free’ item. It is possible that the offer expired, there were limited quantities available, or the ‘free’ item is shipped separately and may arrive at a later time. Whenever you encounter a situation where the goods you do not receive the exact goods you instructed us to order on your behalf, it is essential that you contact the seller directly for resolution.
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eturns for Incorrect Items and Return Shipping Costs
if placed an online order but receive the wrong item, can i get a special reduced rate to return this item back to the merchant?
In situations where you receive the wrong item after placing an online order, the merchant typically covers the cost of return shipping. As a result, the merchant will provide return labels for us to use during the return process. However, if the merchant does not provide return labels, we will provide you with an estimate of the return shipment cost. Please reach out to our Customer Service for further assistance and to obtain an estimate for the return shipment.
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acilitating eBay or autioned site Purchases and Payment Options
Can you assist with eBay purchases where credit cards are not accepted? Can you facilitate eBay purchases as part of your services?
If you have a desire to purchase merchandise on eBay but encounter sellers who do not accept credit cards, we are here to assist. We will make every attempt to complete those orders in the same manner as our regular Personal Shopper+ Shopping Assistance & Sourcing’ orders. Your eBay or other auction sites purchases will be handled with the same level of care and dedication as any other order.
Our aim is to help you successfully make purchases on eBay or other auction sites, ensuring a smooth shopping experience for you.
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rder Placement and Price Variances
What happens if there is a price difference for my order?
In the event of a price variance, the course of action depends on whether the price is higher or lower than your initial instruction:
If the price is higher:
If the price exceeds your specified percentage or price cap, we will cancel the order. we need your instruction to go ahead and update it in the system the higher percentage of price cap, This situation may occur if you have inadvertently omitted local sales tax or domestic delivery charges to your EuropaForwards address. We will promptly notify you, and you will be required to resubmit your order with the correct price.
If the price is lower:
When the price is lower than your instructed amount, we will proceed with placing the order as requested, and you will be charged the actual amount reflecting the reduced price.
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laiming First Order Discounts
Can you assist in claiming a first order discount on my behalf?
Unfortunately, we are unable to claim first order discounts. This is primarily because we typically maintain existing accounts with sellers, which prohibits us from setting up multiple accounts solely for the purpose of availing first order discounts
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eclared value – Modify if needed
Declared Value and Modification Procedure:
If your package does not include an invoice or packing slip indicating the item’s purchase price, the package will be put on hold until you provide the declared value. It is your responsibility to ensure the accurate declaration of the item’s value for customs purposes.
It is necessary for all the packages that will be shipped from our warehouse. We require the original invoice from the Merchant / seller, authorised body to give actual current value of each and every item, we will be shipping. The process is simple, just upload the original in the system.
If you need to adjust the value of your shipment, please submit a ticket or send an email to info@europaforwards.com.
Please be aware that we cannot modify the declared value once you have authorized us to dispatch the shipment.
Important: You are solely responsible for ensuring the accurate declaration of the item’s value for customs purposes. Incorrect values may result in customs retention and may subject you to additional costs, customs fines, or penalties
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estrictions on package weight, volume, and value
Are there any restrictions on package weight, volume, and value?
Value Limitations:
There are no specific limitations on the declared value of your packages but for higher value items being on safer side prior contact us for safer side.
Weight and Volume Limitations:
We do not impose a weight limit on packages; however, if your package exceeds 47 inches in length, additional charges may apply.
For further information or assistance, please contact us at info@europaforwards.com
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hat is an Oversize item
What is the definition of an “Oversize item”?
An “Oversize item” refers to a package that exceeds the dimensions of 47 inches in length or weighs over 30 kgs. If your package falls into this category, it will be labeled as an “Oversize Item”. For further assistance, please reach out to us at info@europaforwards.com
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rder not shipped yet
Why hasn’t my order been shipped yet?
There are several possible reasons why your order has not been shipped:
- If your payment was declined or if we require ID verification from you, the order will be placed on hold.
- If the destination country is currently unavailable for shipping.
- If you missed the cutoff time for the day. In such cases, your order will be shipped on the next business day.
- If you submitted your shipment after our business hours. Our business hours are Monday to Friday from 9:00 am to 5:00 pm.
If you are experiencing an issue that is not mentioned here, please contact us at info@europaforwards.com for further assistance.
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y item being on hold
What are the possible reasons for my item being on hold?
There can be various factors contributing to your package(s) being placed on hold, which may include the size of the package or the contents contained within it.
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rack my order for Personal Shopper or Personal Shopper+ Shopping Assistance & Sourcing Service
How can I monitor the progress of my order for the Personal Shopper or Personal Shopper+ Shopping Assistance & Sourcing Service?
If you would like to track your order, simply reach out to our customer support and request the tracking numbers for your packages. We will be happy to provide you with the necessary information, including the confirmation numbers. Rest assured that your packages are in safe hands with us.
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ersonal Shopper+ Shopping Assistance & Sourcing Fee
Does the Personal Shopper+ Shopping Assistance & Sourcing include a fee?
Certainly, Yes there is a nominal service charge for utilizing our Personal Shopper+ service. The fee is determined based on the greater value between 5,00 € or 20% of the total order amount, which includes all applicable taxes and shipping charges.
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ersonal Shopper service pricing
Personal Shopper Service Cost:
The fee for the Personal Shopper service is determined by two options: a minimum of 5,00 € or 10% of the total invoice, whichever amount is higher. This charge applies to both single items purchases and complete orders. In either case, the fee will be calculated based on the full invoice, with a minimum charge of 5,00 €.
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ccepted payment methods for the Personal Shopper service and Personal Shopper+ Shopping Assistance & Sourcing service
What are the available payment options for the Personal Shopper+ Shopping Assistance & Sourcing services?
We accept payment via PayPal, Credit Card (Visa, Mastercard), and Bank Transfer. Payment needs to be made before placing the order. In the event that the product is unavailable or the order is cancelled by the vendor, a refund will be issued.